Shipping Policy

Shipping Policy

Thank you for shopping with HealthTree. This Shipping Policy explains how we process, ship, and support orders placed through gohealthtree.com.

1. Order Processing

Orders are usually processed within 1-3 business days after payment is confirmed. Processing times may be longer during holidays, promotions, or periods of high order volume.

2. Shipping Destinations

We currently focus on shipping to the United States and Canada where delivery service is available. Availability may vary by product, destination, and carrier service.

3. Shipping Time Estimates

Standard shipping typically takes 7-15 business days after processing. Express shipping, when available, typically takes 3-7 business days after processing. Delivery times are estimates and are not guaranteed.

4. Shipping Costs and Free Shipping

Shipping costs are calculated at checkout. Free standard shipping may be available for eligible U.S. orders or promotional offers shown on our website.

5. Tracking

When your order ships, you will receive a confirmation email with tracking information if tracking is available. Please allow time for the carrier to update tracking after the package is shipped.

6. Delivery Delays

Delivery may be delayed by carrier issues, customs processing, weather, holidays, incorrect address information, or other factors outside our control. If your package appears delayed, please contact us and we will help check the shipment status.

7. Incorrect Address

Please review your shipping address carefully before placing an order. We are not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

8. Contact

For shipping questions, please contact us at alabama.jumia@gmail.com with your order number.