Shipping policy

Shipping Policy

Last updated: April 14, 2026

OVERVIEW

At HealthTree, we are committed to delivering your order safely and efficiently. We ship worldwide and strive to provide a smooth and reliable delivery experience.

PROCESSING TIME

All orders are processed within 1–3 business days after payment is confirmed.

During peak seasons or promotional periods, processing times may be slightly extended.

SHIPPING METHODS & DELIVERY TIME

We ship from our international warehouse using trusted logistics partners.

  • Standard Shipping: Most orders arrive within 7–15 business days
  • Express Shipping: 3–10 business days (available for select destinations)

Please note that delivery times are estimates and may vary depending on your location, customs clearance, and carrier conditions.

SHIPPING COST

We offer free or discounted shipping on most orders. Final shipping rates will be calculated and displayed at checkout.

TRACKING INFORMATION

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment in real time.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, or additional fees. These charges are determined by your local customs authority and are the responsibility of the customer.

DELIVERY SUPPORT

We understand that waiting for your order can sometimes be frustrating, and we are here to support you every step of the way.

If your package has not arrived within the expected timeframe, please contact us with your order number. We will work directly with the carrier to investigate and resolve the issue as quickly as possible.

While occasional delays may occur due to customs or logistics factors beyond our control, we are committed to ensuring a satisfactory resolution for every order.

LOST OR DELAYED SHIPMENTS

If your package is confirmed lost or significantly delayed, we will provide a suitable solution, which may include a replacement or refund in accordance with our Refund Policy.

ORDER CHANGES & CANCELLATIONS

Please review your order carefully before completing checkout.

Once an order has been processed or shipped, we may not be able to modify or cancel it. If you need assistance, please contact us as soon as possible.

CONTACT

If you have any questions about shipping, please contact us at support@gohealthtree.com.

We appreciate your trust and are committed to making your shopping experience smooth and worry-free.